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TERMS & CONDITIONS
This website is operated by:
Emporium Trading ApS
Reberbanegade 3, 1. 312
2300 Copenhagen S
CVR: 44714248
Inquiries regarding orders or the website in general should be directed to our customer service.
By completing a purchase on this website, you automatically accept these Terms & Conditions. Our Terms & Conditions may be updated from time to time, and you must always accept the current version at the time of purchase. The terms accepted at the time of purchase apply specifically to that transaction.
PAYMENT
We accept payment via Visa Dankort, Visa, Visa Electron, Mastercard, and MobilePay. No card fees are charged. Payment will only be withdrawn from your account when your order is shipped. All prices include VAT.
Emporium Trading ApS uses a certified payment server that encrypts all card details.
To offer Klarna payment methods, we may share necessary personal and order details with Klarna at checkout. Klarna processes this data in accordance with its own privacy policy.
DELIVERY TERMS
Orders are shipped Monday to Friday. Delivery is made to the nearest parcel locker or delivery point selected by the courier. Delivery times depend on the courier service and order processing time. Typical delivery times are 2–5 business days for art prints (posters) and 3–7 business days for canvas prints, as canvas prints are made to order.
Once an order has been dispatched, responsibility for delivery is transferred to the courier.
Tracking information will be provided once the order has been shipped.
FAILED DELIVERY & UNCOLLECTED PARCELS
If an order is returned to us due to:
failure to collect the parcel within the courier’s specified time frame,
absence at the delivery address without arranging redelivery or collection,
incorrect or incomplete delivery information provided by the customer,
the order is considered undelivered due to customer fault.
Such cases do not constitute a valid withdrawal.
A return shipping and handling fee of €10 will be charged and deducted from any refundable amount, regardless of payment method, including Klarna.
RIGHT OF WITHDRAWAL
As a consumer, you have a 30-day right of withdrawal.
The withdrawal period expires 30 days after the day you receive your item(s).
If an order is delivered in multiple shipments, the withdrawal period expires 30 days after receipt of the last item.
You must notify us of your intention to withdraw within 14 days of receipt. Notification must be made by contacting customer service or by using the standard withdrawal form included in these Terms & Conditions.
You may not withdraw by simply refusing delivery without notifying us.
PARTIAL WITHDRAWAL
If you purchased multiple items in one order, you may withdraw from part of the purchase. Shipping costs are not refunded in cases of partial withdrawal.
RETURNS
After notifying us of withdrawal, you have 14 days to return the item.
You are responsible for return shipping costs and for any damage occurring during return transport.
Returns require prior approval. Items returned without authorization may be refused.
NO RIGHT OF WITHDRAWAL – NON-REFUNDABLE ITEMS
The right of withdrawal does not apply to:
Goods made to the customer’s specifications or clearly personalized items
Canvas prints, which are made to order specifically for the customer
Special order items
Sourced-to-order / procurement items not held in regular stock
Framing services and framed artworks, including items altered or customized through framing
These exclusions apply regardless of payment method, including Klarna, and are permitted under applicable EU consumer law.
No refunds, credits, or exchanges will be issued for these items.
CONDITION OF RETURNED ITEMS
If the value of the item has been reduced due to use beyond what is necessary to assess its nature and functionality, a reduced refund may be issued or the refund refused entirely.
We recommend returning items in original packaging. Missing or damaged packaging may result in a reduction in refund value.
REFUND
If you validly withdraw from a purchase, we will refund payments received, including standard delivery costs (excluding additional delivery options chosen by the customer).
Refunds are issued no later than 14 days after receipt of the withdrawal notice.
We may withhold the refund until the returned item has been received or proof of return shipment has been provided.
Refunds are processed using the original payment method.
RETURN ADDRESS
Emporium Trading ApS
Reberbanegade 3, 1. 312
2300 Copenhagen S
Only packages sent directly to this address are accepted.
Returns in person require prior agreement.
WARRANTY RIGHTS
Purchases are covered by the Danish Sale of Goods Act, providing a 24-month warranty.
Valid complaints entitle the customer to repair, replacement, refund, or price reduction, depending on circumstances.
Complaints must be made within a reasonable time after discovery. Complaints made within two months are always considered timely.
COMPLAINT PROCEDURE
If you wish to file a complaint, please contact customer service first.
If no solution is found, complaints may be submitted to:
Center for Complaint Resolution
Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk
EU residents outside Denmark may use the EU Online Dispute Resolution platform.
STANDARD WITHDRAWAL FORM
(This form is only filled out and returned if you wish to exercise your right of withdrawal.)
To:
Emporium Trading ApS
Reberbanegade 3, 1. 312
2300 Copenhagen S
I hereby notify you that I withdraw from my contract for the purchase of the following goods/services:
Ordered on: _______________________
Received on: _______________________
Consumer’s name: ____________________________________________
Consumer’s address: _________________________________________
Consumer’s signature: ________________________________________
Date: ____________________
(Only if this form is submitted on paper)
COMPLAINT PROCEDURE
If you wish to file a complaint as a consumer, please contact our customer service first. If a solution cannot be found, you can submit a complaint to:
Center for Complaint Resolution
Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk
If you reside in an EU country other than Denmark, you may submit a complaint through the EU Commission’s Online Dispute Resolution platform.
